FAQ

Priority Patient Transport provides non-emergency medical transportation, including wheelchair, Basic Life Support (BLS), and Advanced Life Support (ALS) transports. Our services are designed for patients who require medical monitoring or assistance during transport. You can learn more on our Our Services page or contact our 24/7 dispatch line at (888) 774-2621 for assistance.

Priority Patient Transport offers limited 911 services with certain facilities. For immediate or life-threatening emergencies, patients and families should call 911.

Transports can be scheduled by calling our dispatch team at (888) 774-2621. Patients, family members, healthcare facilities, and case managers may all request transport.

To help us schedule your transport as smoothly as possible, we may ask for the following information:

Patient Information

• Patient Name
• Date of Birth
• Patient Weight

Transport Logistics

• Pickup Location
• Drop-Off Location
• Appointment Time
• Requested Pickup Time

Level of Service

• BLS
• ALS
• Specialty Care
• Bariatric
• Wheelchair
• NEMT
• If you are unsure, our team can help determine the appropriate level of care

Additional Information

• Relevant medical information for transport
• Insurance Information

We recommend scheduling your transport at least one week in advance whenever possible. While we occasionally accommodate same-day or next-day requests, availability depends on current resources and scheduling.

Yes. Hospitals, nursing facilities, and other healthcare providers may coordinate transport directly with our dispatch team.

Yes. Our crews are trained and equipped to transport patients requiring oxygen, IV therapy, and continuous monitoring.

Bariatric transport may be available depending on patient needs and equipment availability. Please discuss specific requirements with dispatch when scheduling.

All transports are staffed by licensed EMTs and/or paramedics, depending on the level of care required.

Ride-along availability depends on patient condition, space, and safety considerations. This can be discussed with dispatch at the time of scheduling.

Yes. We work closely with hospitals, rehabilitation centers, nursing facilities, and case managers to ensure smooth and timely patient transfers.

Priority Patient Transport provides both local and long-distance medical transportation services. All transports must begin or end in Virginia.

Our primary service areas include:

• I-81 corridor from Winchester to Lexington
• I-64 corridor from Louisa to Staunton

If you’re unsure whether your pickup or destination falls within our service area, our 24/7 dispatch team is happy to help confirm coverage.

Priority Patient Transport operates 24 hours a day, 7 days a week, including weekends and holidays.