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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Priority Patient Transport is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information (PHI), and to provide you with a notice of our legal duties and privacy practices with respect to your PHI. We are also required to abide by the terms of the version of this notice currently in effect.
Effective Date: October 2025
Uses and Disclosures of PHI
Priority Patient Transport may use PHI for the purposes of treatment, payment, and health care operations, in most cases without your written permission.
Examples include:
- Treatment: This includes such things as obtaining verbal and written information about your medical condition and treatment from you as well as from others, such as doctors and nurses who give orders to allow us to provide treatment to you. We may give your PHI to other health care providers involved in your treatment, and may transfer your PHI via radio or telephone to the hospital or dispatch center.
- Payment: This includes any activities we must undertake in order to get reimbursed for the services we provide to you, including such things as submitting bills to insurance companies, making medical necessity determinations and collecting outstanding accounts.
- Health Care Operations: This includes quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures, as well as certain other management functions.
Reminders and Other Services
We may contact you to remind you of scheduled non-emergency transports or to provide information about other services we offer.
Use and Disclosure of PHI Without Authorization
Priority Patient Transport is permitted to use PHI without your written authorization, or opportunity to object, in certain situations, and unless prohibited by a more stringent state law
Common circumstances:
- Treatment, payment, or operations of another health care provider
- Health care and legal compliance activities
- To a family member, other relative, or close personal friend or other individual involved in your care if we obtain your verbal agreement to do so or if we give you an opportunity to object to such a disclosure and you do not raise an objection, and in certain other circumstances where we are unable to obtain your agreement and believe the disclosure is in your best interests
- Required reporting to public health authorities (e.g., abuse, neglect, domestic violence)
- Health oversight activities such as audits or investigations
- Judicial or administrative proceedings (e.g., subpoenas, court orders)
- Limited law enforcement activities
- Military, national defense, or public safety functions
- To avert a serious threat to the health and safety of a person or the public at large
- For workers’ compensation purposes, and in compliance with workers’ compensation laws
- To coroners, medical examiners, and funeral directors for identifying a deceased person, determining cause of death, or carrying on their duties as authorized by law
- Organ and tissue donation coordination
- For research projects, but this will be subject to strict oversight and approvals
- Workers’ compensation compliance
- We may also use or disclose health information about you in a way that does not personally identify you or reveal who you are
Other Uses and Disclosures
Any other use or disclosure of PHI not covered by this notice requires your written authorization. You may revoke that authorization at any time in writing, except to the extent that information has already been used or disclosed based on it.
Your Rights as a Patient
As a patient, you have a number of rights with respect to your PHI, including:
- Access and copy your PHI: This means you may inspect and copy most of the medical information about you that we maintain. We will normally provide you with access to this information within 30 days of your request. We may also charge you a reasonable fee for you to copy any medical information that you have the right to access. In limited circumstances, we may deny you access to your medical information, and you may appeal certain types of denials. We have available forms to request access to your PHI and we will provide a written response if we deny you access and let you know your appeal rights. You also have the right to receive confidential communications of your PHI. If you wish to inspect and copy your medical information, you should contact our privacy officer.
- Request amendments: You have the right to ask us to amend written medical information that we may have about you. We will generally amend your information within 60 days of your request and will notify you when we have amended the information. We are permitted by law to deny your request to amend your medical information only in certain circumstances, like when we believe the information you have asked us to amend is correct. If you wish to request that we amend the medical information that we have about you, you should contact our privacy officer.
- Receive an accounting of disclosures: You may request an accounting from us of certain disclosures of your medical information that we have made in the six years prior to the date of your request. We are not required to give you an accounting of information we have used or disclosed for purposes of treatment, payment or health care operations, or when we share your health information with our business associates, like our billing company or a medical facility from/to which we have transported you. We are also not required to give you an accounting of our uses of protected health information for which you have already given us written authorization. If you wish to request an accounting, contact our privacy officer.
- Request restrictions: You have the right to request that we restrict how we use and disclose your medical information that we have about you. Priority Patient Transport is not required to agree to any restrictions you request, but any restrictions agreed to by Priority Patient Transport in writing are binding on Priority Patient Transport.
- Electronic Access and Copies of This Notice: If we maintain a web site, we will prominently post a copy of this Notice on our web site. If you allow us, we will forward you this Notice by electronic mail instead of on paper and you may always request a paper copy of the Notice.
- Revisions to the Notice: Priority Patient Transport reserves the right to change the terms of this Notice at any time, and the changes will be effective immediately and will apply to all protected health information that we maintain. Any material changes to the Notice will be promptly posted in our facilities and posted to our web site, if we maintain one. You can get a copy of the latest version of this Notice by contacting our privacy officer.
- Your Legal Rights and Complaints: You also have the right to complain to us, or to the Secretary of the United States Department of Health and Human Services if you believe your privacy rights have been violated. You will not be retaliated against in any way for filing a complaint with us or to the government. Should you have any questions, comments or complaints you may direct all inquiries to our privacy officer.
Contact Information / Privacy Officer
If you have any questions about this notice, or if you wish to exercise any of your privacy rights, please contact our Privacy Officer at:
Senior Billing Director: Kenneth Jones
Address: 808 Richmond Rd, Staunton, VA 24401
Phone: (540) 908-4532
Fax: (540) 438-7743